The Top 5 Questions Families Ask Before Choosing a Medical Alert System
Top 5 Questions to Ask Before Choosing a Medical Alert System for Your Parent
Trying to choose the best medical alert system for your parent or aging loved one? You’re not alone. This guide answers the most common questions families ask before deciding — so you can feel confident in your choice.
With so many options and features, it’s easy to feel overwhelmed. At Help Now, we talk with families every day — and these are the five questions that come up most.
1. Does my loved one really need a medical alert system?
If they live alone, have a history of falling, or manage a health condition that could cause sudden issues (like dizziness or fainting), then yes — a medical alert system for seniors provides 24/7 peace of mind.
2. What’s the difference between in-home and mobile systems?
In-home systems: Ideal for those who mostly stay indoors and need protection in and around the house.
Mobile systems: Designed for active seniors who go outside, travel, or want protection anywhere in the U.S.
3. What is fall detection and is it worth it?
Fall detection automatically alerts emergency responders if a fall is detected — even if the user can’t press the button. It’s especially helpful for seniors with balance concerns, past falls, or reduced hand strength.
Honesty matters: No fall detection system is 100% accurate. Some falls may not be detected, and occasionally, non-fall movements can trigger alerts. That’s why we always encourage users to press the button if they’re able.
4. Do the devices need charging?
- Mobile devices without fall detection: Only need to be charged once per month.
- Mobile devices with fall detection: Require charging every 3–5 days.
- At-home fall detection buttons: Last up to 8 years and never require charging. They include low battery detection, and we replace them free of charge before the battery runs out.
5. Is there a contract?
Not with us. Help Now offers month-to-month service with no long-term commitment, no cancellation fees, and no pressure. We make it simple to get started and easy to stay protected.
💬 Still Have Questions?
We’re happy to walk you through the best medical alert system for your family’s needs. Whether you’re looking for at-home protection or on-the-go fall detection, we’re here to help.
📞 Call us at 866-743-7348
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